In today's customer-centric business ecosystem, customer experience acts as a differentiator and plays a crucial role in driving digital transformation. At ACL Digital, we evaluate the existing digital strategy of the organizations to, find the gaps, and guide them on where their strengths lie and where improvements are necessary for enhancing customer experience.
Our Digital Experience Maturity Assessment framework helps organizations identify and improve customer satisfaction & user experience at every customer touchpoint. With objective-oriented observations and recommendations, ACL Digital guides enterprises to realign their strategy and investments for transforming their digital experience.
Our Assessment Framework
ACL Digital's Digital Experience Assessment framework outlines the following focused assessments to evaluate the digital modernization in the ongoing process and growth.
Digital Asset Assessment: Market Research, Competitor Analysis, Website Audit, Social Audit, UI/UX Audit
Innovation Strategy: Product Improvement, Product Innovation, Service Design Innovation
Omnichannel Strategy: Fully Integrated Customer Experience by uniting User Experiences from Direct Sales to Mobile Browsing and everything in between
Design Thinking Workshops: Business Outcomes and Impact, Persona Analysis and Journey Mapping
Technical Guidance: Evaluation of existing platform, Recommendations on Performance and Security
Digital Change Roadmap: Actionable insights based on observations & recommendations on industry-specific KPIs