Overview
The client is a leading technology-enabled healthcare services provider based in the US. ACL Digital has provided expertise to set up 24/7 NOC and Incident Management Support services.
Challenges
Absence of a single monitoring and Incident anagement desk for business-critical applications and IT Infrastructure
Lack of visibility to their End-to-End Infrastructure
Observed Performance issues and lack of reporting to management
Absence of SLA and Knowledge documents
Overhead of resources for delivery of services
Outcomes
- Centralized Incident Management and Monitoring desk
- 30% reduction in operational cost by shutting down of existing monitoring tools
- Faster response time since the resources with the right skills were deployed
- Reduced manpower and improved SLAs for service delivery
- Enhanced customer experience
