Overview
Our client is a leader in technology-enabled hospitals and healthcare services in the US. They offer revenue cycle management services aimed at engaging patients, empowering hospitals & health systems, and advancing financial outcomes throughout the healthcare continuum. ACL Digital collaborated with the client to provide Managed IT Service Desk Support services to improve operational productivity.
Challenges
Absence of 24/7 Support for internal and external users
Limited responsiveness and availability of business-critical applications
Lack of Virtualization and Operational Productivity
Limited mechanism for SLA management and overhead of resources for delivery of services
Outcomes
- Higher availability of business systems
- 40% reduction in operational cost since the resources with the right skills were deployed
- Faster response times for business-critical applications
- Provided end-to-end automation platform using AI/machine learning
- Achieved 100% virtualization using Virtual Desktop Infrastructure (VDI)
- Reduced manpower and improved SLAs for service delivery
- Enhanced customer experience
