Overview
The client is a $212 Bn largest Petroleum Company based in India. ACL Digital has partnered with the client to provide Network Operating Managed Services support for WIFI Access Provisioning Automation to the customer in Mumbai RCP and 3 major DC locations.
Challenges
Wi-Fi solution to enable free Wi-Fi access to patient & guest
Patient & guest with 4 concurrent access on same patient ID
Wi-Fi portal, AAA Authentication
Benefits
- Faster Provisioning
- Zero manual efforts
- Access tracking and reporting bringing greater transparency and accountability
- Enhanced customer experience
- Dynamic Access quota and site restrictions can be applied
- Overall 20% call reduction
- Improved utilization of service desk agents
- Improved reachability across all Sites and End Users
- Customer Satisfaction
