Customer Experience has become the defining indicator of an organization’s revenue, customer growth and loyalty. It is however difficult to find an integrated software suite that helps meet those requirements across all customer engagement points of Marketing, Sales, Customer Service and eCommerce. The Oracle CX (Customer Experience), a cloud-based application suite, addresses this challenge with an industry leading proven suite of SaaS applications that work smoothly together, empowering organizations to deliver amazing experiences.

As a leading Oracle CX Suite partner, ACL Digital has many years of experience in enabling organizations leverage the best CRM capabilities that the Oracle CX Suite provides. Our Consulting, Implementation and Managed Services capabilities create an Oracle CX adoption approach that couples with your key business drivers to the best Oracle CX suite application combinations that make your business growth velocity increase with a well laid roadmap for success. ACL Digital’s solutioning and development teams enable complex customizations and integrations that help modernize your existing infrastructure and connect to the existing ecosystem of applications.

Oracle CX Cloud Suite

Offerings

ACL Digital provides an end-to-end strategy to address all the challenges and opportunities in the Customer Experience ecosystem across industries with the Oracle CX SaaS suite.  We combine in-depth knowledge on Customer Experience strategy, with CX applications like: Oracle CX Cloud-CX Marketing, CX- Sales, CX-Service, CX-Commerce, CX-Content, CX-Unity and others to help an array of industries, including Education, Healthcare, Retail, eCommerce, Telecom, Manufacturing, Automotive, Hi-Tech, Pharma & Lifesciences and others, helping them achieve a competitive next-gen CRM and eCommerce edge. 

Oracle CX Marketing Cloud*

B2B & B2C Oracle CX Marketing Cloud apps create data-powered, seamless marketing experiences that increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights. 
Top Features include: 

  • B2C campaign management
  • B2B marketing automation
  • Digital personalization 
  • Real-time actions and insights
  • Audience segmentation
  • Customer acquisition
  • Data quality and enrichment
  • Complete B2B and B2C commerce
  • Customer loyalty and engagement
  • Smart content and authoring
  • Unified customer intelligence
     

Oracle CX Sales Cloud*

The Oracle CX Sales Cloud unifies an organisation’s sales planning and execution processes, delivering responsive selling across all touchpoints with its modern, unified selling and buying approach that connects sales and commerce to service, marketing, and the entire customer experience.

  • Top Features include: 
  • Sales automation with CX Mobile app
  • Sales planning
  • Sales performance management
  • Partner relationship management
  • Configure, price, and quote
  • Subscription management
  • Digital sales
  • Sales account data quality and enrichment
  • Customer data management
     

Oracle CX Service Cloud*

The Oracle CX Service Cloud helps connect and customize service engagements personalization service engagements across all channels. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Top Features include: 

  • B2C service for high-volume interactions
  • B2B service for high-value accounts
  • Field service management
  • Digital customer service
  • Service Center for agent interactions
  • Customer data management
  • Integrated B2B and B2C commerce
  • Knowledge management
  • Advice and decision automation

Oracle CX Commerce Cloud*

The Oracle CX Commerce Cloud guides and supports sellers and customers—anywhere and anytime, offering modern, connected B2B and B2C commerce experiences on every step of the buying journey.
Top Features include:

  • Omnichannel digital experiences
  • Commerce for brands, retailers, and telco
  • Self-service B2B commerce
  • Configure, price, and quote
  • Subscription management
  • Smart content and authoring
  • Unified customer intelligence
  • Unified direct and wholesale commerce
  • Customer loyalty and engagement
  • ERP integration
  • Online and offline
  • Flexible, API-first, headless

Oracle CX Content Cloud *

Oracle CX Content Cloud helps organisations to produce curating, dynamic, consistent content to deliver exceptional content that isn’t restricted to only a website. Oracle CX Content is an agile asset hub and intelligent content management platform that delivers content consistency across channels.
Top Features include:

  • Universal Asset Hub
  • Collaborative platform
  • Smart authoring
  • Digital asset management
  • Workflows
  • AI-augmented attributes
  • Machine-driven tagging
  • API-first, headless

*the above information is from Oracle.  For more information on Oracle CX please visit: https://www.oracle.com/in/applications/customer-experience/

Oracle CX Services
Consulting and Implementation Services

  • Oracle CX Strategy and Implementation Roadmap

  • Redefining Business Processes around Customer Experience

  • CX Integration Landscape Evaluation 

  • Oracle CX adoption planning

  • 3rd party App/Platform Integration

  • RAPID Implementation Workbench 

  • Business Analysis

  • CX Program & Project Management

  • Custom development for extension of CX Apps 

  • Functionality & Product Testing 

  • Unit Testing

  • Smoke Testing & Regression

  • Oracle version & on-premise to cloud migrations

  • Oracle CX Support & Maintenance services