Managed IT and Business Applications Support Boosted Performance and Reduced Costs
Overview
The customer is a Leading Technology enabled Healthcare Services Provider based out of the US. ACL provided the client with Managed IT and Business Application Support Services to improve their service delivery.
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Challenges
Limited responsiveness and availability of business-critical applications
Lack of innovation and automation and limited business gains
Lack of virtualization and operational productivity
Limited mechanism for SLA and overhead of resources for delivery of services
Outcomes
- Higher availability of business systems
- 20% reduction in Operational Cost
- Faster response times for business-critical applications
- End-to-End automation platform using AI/Machine learning
- Achieved 100% Virtualization using virtual desktop infrastructure (VDI)
- Reduced manpower and improved SLAs for service delivery
- Enhanced patient experience
