Managed Security Tools Support Services for India’s Fastest-Growing $1.6Bn Telco Brand
Overview
The client is a rapidly expanding telecommunications company based in India with a valuation of $1.6 billion. ACL Digital has provided the client with managed network and security tool support services for greater operational productivity.
Download Case Study
Challenges
Limited Managed Network Support Services
Lack of Installation & Monitoring Support and traditional Websense Proxy for Network services
Limited Governance and Operational Productivity
No proper mechanism for measuring the Service Level Agreement of services
Solution
- 24/7 support; Management of Network and security Tools for BSS/OSS and Contact Center
- End Point security for desktops Via DHCP port mapping
- Monitoring and resolution of Packet drops and latency in WAN links across locations
- Access & Security policy audit & gap fulfillment
- Complete helpdesk management, including support for equipment and application
- OS upgrade
- Backup management
- 100% Compliance management through tool
- Total manpower deployed: 12+
Outcomes
- Streamlined operations and improved performance
- Ensured full compliance with industry standards and regulations
- Provided seamless support for 125+ servers spread across 13 diverse locations
- Boosted operational effectiveness and lowered expenses with improved resource allocatio
