The success of a media and entertainment business is based on how effectively they deliver highly personalized service interactions through every phase of the customer lifecycle—driving growth, retention, loyalty, and advocacy.
ACL Digital helps organizations redefine customer experience by delivering frictionless omnichannel experiences by engaging customers with a personalized, digital-first journey across channels. Through our connected digital solutions, we have helped organizations build brand advocacy and social communities, helping them derive consumer insights, learn, and adapt in real time with adaptive intelligence based on the customer's digital persona.
As part of our Personalized Experience services, we offer
- Customer Engagement portals to track interactions
- Digital Home Service empowering TV operators’ customers through self-service portals
- Connecting set-top boxes with IoT to get real-time data to monitor, predict, and fix issues
- Realtime Social Sentiment Analysis by monitoring social media, news feeds, and blogs
- Drives marketing effectiveness through personalization modeling, campaign design, creative services, campaign effectiveness measurement