Automated Carrier Outreach​ for a $800 Bn Digital Freight Network Leader in the US


Supply Chain , Transportation , Logistics


Product Engineering , Data & Intelligence


The client is a leading $800Bn digital freight network in the US. They move millions of truckloads around the country through a connected network of carriers. The automated carrier outreach solution implemented in partnership with ACL Digital improved customer experience and operational efficiency and provided a scalable foundation for future growth and innovation in the dynamic transportation and logistics industry.


Automated Carrier Outreach Overview




Automated Carrier Outreach


Manual notification processes were inefficient and prone to delays

Automated Carrier Outreach icon


Periodically ascertain real-time tracking of driver location and estimated ETA.





  • Provided shippers with real-time visibility into shipment status, improving overall customer experience and satisfaction
  • Streamlined operations, reduced manual intervention, and ensured timely communication with drivers and shippers
  • Provided more accurate delivery forecasts, minimizing delays and optimizing route planning
  • Scalability and flexibility allowed the solution to adapt to evolving business requirements and handle increased transaction volumes
Automated Carrier Outreach Outcome