Automation for IT Helpdesk & Production Support for a Leading Indian Multinational Pharmaceutical Company
Overview
The customer is a leading Indian Multinational Pharmaceutical Company with over 12,000 employees from over 60 nationalities, 17 manufacturing facilities across 5 countries, and 5 R&D centers worldwide. ACL Digital provided IT Helpdesk & Production Support leveraging new digital technologies by augmenting the workforce with Artificial Intelligence (AI), RPA, and IPA (data-driven, predictive, and proactive operations), thus limiting manual operations to enable business agility and operational efficiency.
Download Case Study
Challenges
Complex Cloud Environment
Implementation of Zero-Touch IT Operations
Limited Security Expertise
Manual Operation
Evolving Threat Landscape
Operational Efficiency
Evolving Threat Landscape
Lack of business agility
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Seamlessly integrated legacy systems through the use of automation tools, avoiding the complexities associated with traditional system integrations
- Introduced a user-friendly Bot Search feature within the Automation System Library for efficient and straightforward information retrieval
- Implemented Enterprise Automation to enhance speed, scalability, and success across various departments within the organization
- Successfully executed Digital Workforce implementations, achieving end-to-end process automation for streamlined and efficient operations
