B2B Enterprise Digital Platform for Order Management for a Global Retailer
Overview
The customer extended its branch in India as one of the leading wholesale players and operates 20+ Wholesale Stores and 3 Fulfilment Centers. These stores span over an area of 50,000 square feet offering more than 5,000 SKUs across multiple product categories.
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Challenges
Design and Develop a tablet based online ordering solution for field/business development associates with live inventory mgmt. and location tracking working to handle both online and offline capabilities
Enterprise apps integration for warehouse mgmt., delivery tacking
Optimize the application and process the online orders to work on 2G/3G/4G and GSM
Solution
- Field associates carry the MDM secured tablet to the registered members based on their beat plan to collect the orders and submit it online
- Mobile App used to submit the orders for the members by the field associates (BDA’s) to the available inventory
- Web platform/portal to track and check Order flow status and management at the store
- Third party Integrations including: Payment Integration with mobile Bluetooth devices (Pogo), SMS and email
- Enterprise System Integrations with Integrated with DHL Manhattan and KDL System to get the real time inventory and order status
Outcomes
- Mobile experience with less cognitive load helped the users to capture the orders in real time without any hassles
- Beat plan scheduling and follow-up helped the associates in planning their work
- Order status change notifications/alerts to members and associates
- Dashboard & Analytics, easily determine the current demand and provide basic analytics
- Offline orders in the mobile app, helped to capture the orders in the no mobile network zones
- 40-50% Increase in sales volume through mobile app
- ~<2 min Reduction in the initial sync & subsequent sync time
