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BPO Compliance to meet regulatory obligations

Industry

Banking, Financial Services and Insurance

Services

Consulting & Strategy

Overview

 

 

To be compliant, the Client wanted to define a unique client reference base and process all (>100K) client alerts.

Overview_BPO Compliance to meet regulatory obligations

The Challenge

 

 

01-Icon-BPO Compliance to meet regulatory obligations

Given the volume of alerts to be processed, there was a need to build a large Task Force system to filter the alert stock in a relatively short period of time, constrained by regulatory obligations. 

 

Outcome

 

 

  • Minimized impact on the internal resources (people, general means) of the Client by efficient processing of alerts
  • 40% reduction in processing time in only 4 months of activity with continuous improvement plan of operational efficiency
Outcome_BPO Compliance to meet regulatory obligations