Data Centre Support for a Leading Energy Company
Overview
The customer is a $1.6 Bn Leading Energy Company based out of India. The Data Centre Support Services provided by ACL to the customer has enabled them to improve their Operational Efficiency.
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Challenges
Complex Cloud Environment
Lack of ticket handling process for L1 incident management
Complex Cloud Environment
Lack of installation & monitoring support for Data Center Services
Complex Cloud Environment
Limited governance & operational productivity
Limited Security Expertise
No proper mechanism for service level agreement Measurement of Services
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Increase in operational efficiency through SLA driven mechanism
- Scaled to 13 Support Locations to provide Data Center Services
- Supported 20,000 Servers, handled 36,000 incidents/month, 1100+ Changes/month and 100+ volume of Tickets resolved per month
- Established centralized governance & communication management
- Increase in customer satisfaction through SLA driven approach
