How ACL Digital’s DevSecOps Transformation Drove Annual Savings for Tier 1 Telecom Leader

Overview

A leading Middle East Tier 1 telecom operator partnered with ACL Digital to eliminate manual workflows, reactive processes, and escalating technical debt. ACL Digital deployed an integrated Application Lifecycle Management toolchain and DevSecOps transformation to modernize the engineering ecosystem and convert inefficiencies into measurable business value.

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Challenges

Execution lacked clear requirements, relying heavily on manual testing and scattered, unmanaged code without security scans

Developers made direct changes to production environments, while unmanaged build versions and images complicated rollback procedures

Teams depended entirely on disjointed tools like ITBR, Excel, and Mural, impeding collaboration and lowering overall process maturity

The non-agile workflow model lacked Low Level Design and left production defects completely unlogged

These inefficiencies caused severe end-to-end delays, increased OPEX and CAPEX due to high manpower requirements, slowed TTM and MTTR KPIs, and stalled digital transformation efforts

Solution

Deployed ALM 1.0 DevSecOps Accelerators to standardize 8 core process areas across the organization.
Achieved end-to-end integration of 7 tools including GTM, JIRA, Confluence, Abacus, OSM, Gitlab, and Jenkins.
Moved 90 % of all scattered code into a centralized Gitlab repository to prevent direct production edits and enable secure collaboration.
Built Continuous Integration pipelines with Jenkins, Sonarqube, and Nexus to automate builds and security scans.
Enabled single-click Continuous Deployments across Staging, UAT, and Production to eliminate operational delays.
Onboarded 115 of the 127 total applications successfully onto the modernized DevSecOps pipelines.
Instituted a KPI-based Vendor Performance Management system to ensure accurate tracking and payment validation.