Shipment Scheduling Automation for a $800 Bn Digital Freight Network Leader in the US
Overview
The client is a leading $800Bn digital freight network in the US. They move millions of truckloads around the country through a connected network of carriers. By embracing automation, our client successfully overcame the challenges posed by manual shipment scheduling and communication processes, optimizing operational efficiency and providing a scalable foundation for future growth and innovation in the rapidly evolving logistics industry.
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Challenges
Automated shipment scheduling through TMS
Email automation for operational agility
Integration with operational workflows for higher visibility and manual intervention when necessary
Phone automation to manage the vast network of carriers efficiently
Solution
- Shipment Event Driven Architecture (SEDA) on AWS: Leveraging Amazon Web Services (AWS), we implemented a robust event-driven architecture for seamless management of shipments
- Automated Shipment Schedule Creation and Modification: Through custom-developed algorithms and workflows, we enabled the automated creation and modification of shipment schedules
- Email Automation with Custom NLP Model: Integrating Natural Language Processing (NLP) capabilities with email automation processed incoming emails and triggered appropriate actions within the system
- Phone Automation via AWS Connect: By leveraging AWS Connect, we established an automated phone communication system, providing carriers with timely updates and notifications regarding their shipments
Outcomes
- Reduced manual intervention, resulting in faster turnaround times and optimized resource utilization
- Improved the accuracy of shipment scheduling and communications, reducing the likelihood of delays and errors
- Provided stakeholders with real-time visibility into shipment status and performance metrics, enabling proactive decision-making and problem-solving
- Seamless scalability, accommodating the client's evolving business requirements
