From Captive to Catalyst: Building Future-ready GCCs with Talent, Technology, and Trust

Evolving with GCCs: From Cost to
Co-Creation

Global Capability Centers (GCCs) have transformed from simple cost-arbitrage units into strategic co-creation partners, integral to shaping an enterprise’s future. The evolution reflects the rising expectation for GCCs to not only deliver efficiency but also drive innovation and build differentiated capabilities.

Through real success stories across industries, we demonstrate how we enable GCCs to transform into true strategic partners.

Trusted Partner for GCCs – Experience supporting global enterprises in telecom, healthcare, life sciences, BFSI, manufacturing & industrial, systems engineering, retail, travel & transportation, and semiconductor.
End-to-End Services – From staffing to full-service managed GCC operations.
Future-Ready – Positioning GCCs as strategic centers, not just delivery arms.
Global Presence – Delivery centers and centers of excellence mapped to data & AI, digital applications, ERP, digital experience, IoT, cybersecurity, and hybrid cloud pillars.

Build your high-impact GCC with ACL Digital

Goal

Establish a strategic blueprint for GCC, transforming vision into a concrete plan with clear goals and metrics.

Actions

Collaborate to define the core purpose of GCC – Technology Innovation Hub / Center of Excellence or a Co-working Product Engineering team.
Explore specific use cases, such as AI adaptation, Quality and Security compliance, Automation Roadmap, Cloud migration, or IT modernization.
Strategic Planning: Define comprehensive 1-year, 3-year, and 5-year goals covering all aspects:
- Engineering Goals: Technical team composition and pyramid
- Roles: Identifying key roles, Product Management, Program Management, and Quality consultants.
- SMEs: Subject Matter Experts in areas like AI, IoT, Automation, and Cloud.
- Cost & Ownership: Establish shared ownership of all cost metrics, including resources, space, lab, hardware, and software, ensuring a transparent foundation.

Outcomes

A strategic, multi-year roadmap that aligns GCC’s purpose with enterprise goals

Complete with defined roles
Talent profiles
Clear understanding of all associated costs

Goal

Implement a robust, metric-driven execution model with complete governance and transparency.

Actions

Co-owned GCC Execution Plan: Propose and execute a joint plan that covers all operational aspects:
- Staffing and recruitment goals.
- People management practices and guidelines.
- Engineering project and program management practices.
- Release and roadmap management processes and governance.
Metric-Driven Execution: Complete transparency and predictable governance.
Ensure all underlying program goals are fully aligned with the Parent GCC product roadmap and tracked at the C-suite executive level.

Outcomes

A fully operational GCC with a trusted partner.
Clear processes and metrics ensuring predictable business outcomes with complete transparency
Governance model providing direct alignment with GCC strategic roadmap.

Goal

To provide a long-term, agile, and scalable partnership model that evolves with your business needs.

Actions

Flexible Ownership: Flexible to wholly or partially own program teams based on your long-term goals.
India Operations Management: Work towards earning complete trust in terms of India operations, allowing GCC to focus on core business.
Scalability: Provide the flexibility to scale up or scale down periodically, ensuring team size and cost metrics remain aligned with business needs.

Outcomes

A dynamic and responsive GCC that can adapt to changing business requirements.
A reliable partner that manages India operations and offers the flexibility to optimize costs and resources as needed.

Technology-led Solutions

AI & Data

Responsible AI, AI-enabled chips, enterprise data platforms.

Cloud & FinOps

Cloud-first infra/app modernization with cost efficiency.

Industrial & Systems Engineering

Design, build, and operate next-gen systems that integrate hardware, software, and intelligence

Integrated Automation

AI Ops, DevOps/DevSecOps, hyper-automation

IoT & Engineering

Platforms, connected ecosystems, and product engineering

Cybersecurity & Zero Trust

Enterprise resilience and compliance

Digital Experience

CX, mobility, UI/UX, omnichannel engagement

Enterprise Applications

ERP, CRM platforms (SAP, Salesforce, ServiceNow)

Managed GCC Operations

BOT models, 24/7 support, follow-the-sun delivery

Industry Solutions

Engagement Models

We partner with enterprises across the full GCC lifecycle – from setup to scale to transformation.

Build-Operate-Transfer (BOT)

End-to-end design, setup, and operation with structured client transition.

Capability Pods

Dedicated teams for niche skills (AI, cloud, data, IoT, digital experience, cybersecurity, product engineering).

Managed Services

Outcome-driven delivery for IT, digital platforms, SRE/DevOps, and 24×7 support models.

Hybrid Talent Model

Blending GCC teams with ACL Digital experts (onsite + India + nearshore) to balance cost, scale, and agility.

Innovation-as-a-Service

Accelerators, co-innovation labs, and IP-led frameworks to drive continuous innovation.

Why ACL Digital

ACL Digital differentiates itself through:

Strategic & Operational Excellence

Global Engineering Program Governance: Establish a robust Engineering Program Management Office (PMO) and governance frameworks to ensure complete visibility, predictability, and compliance for all GCC programs.
Flexible Engagement Models: Proven expertise in Build-Operate-Transfer (BOT) models allows us to set up and scale Global Capability Centers (GCCs) with a flexible approach that balances speed, control, and cost efficiency.

Next-Gen Capabilities & Innovation

Capability Transformation: Drive transformation across critical domains like SRE, DevOps/DevSecOps, cybersecurity, cloud, data & AI, and product engineering.

Global Delivery & Support

Optimized Delivery: Scalable and efficient delivery models span India, nearshore, and onsite locations, providing a cost advantage, agility, and faster time-to-market.
Delivery centers in key Indian cities: Bangalore, Pune, Chennai, Hyderabad, Ahmedabad, Coimbatore, and Kochi.
24/7 Global Support: Utilize a mature ‘follow-the-sun’ delivery model to offer continuous operations, proactive monitoring, and seamless global coverage around the clock.
Certified Excellence: Maintain delivery excellence with certifications including ISO 9001, ISO 14001, ISO 27001, GDPR, and CMMI Level 3 DEV/SVC.

Talent & Team Management

Mature Talent Acquisition: Our sophisticated processes ensure we secure the right talent with predictable ramp-up time and minimal attrition.
- Rapid Team Formation: Form a core technical and program management leadership team within just 2-4 weeks.
- Predictable Staffing: Committed to providing high-quality staff with defined ramp-up times, allowing for predictable team scaling.
- Advanced Evaluation: Includes automation and AI for logical and analytical skills, automated coding tests, and a vast database of questions to assess technical and domain competencies.
Retention & Development
- Mature processes for both skill acquisition and retention, ensuring that we secure the right people and minimize early-stage attrition.
- Mature training programs for cross-skilling and skill upgrading to enhance our teams’ capabilities continuously.