Managed Services for Enterprise NOC of a Leading Petroleum Company
Overview
The customer is a $2.2 Bn Leading Petroleum Company based out of India. The Network Operating Managed Service Support provided by ACL enabled the customers to increase their Operational Efficiency and enhance their customer experience.
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Challenges
Lack of Ticket handling process for L1 and L2 support management
Lack of tools and monitoring support for network devices issues
Reduced operational efficiencies
No proper mechanism for SLA measurement of services
Solution
ACL provided the client with NOC Managed and Device Management Services, including:
- 24x7x365 ITIL based L1 and L2 support & ISMS process consulting
- Management of WAN links, routers, switches & other network devices as well as monitoring and resolution of packet drops and latency in WAN links across locations
- End-to-End helpdesk management support for Network Equipment and Application Testing and other network related issues
- Policy Audits for Security & access controls & gap fulfilment
- 100% Compliance Management achieved through tools and processes
Outcomes
- Enabled automation, network optimization & capacity management
- Provided global support
- Managed 3500 network devices, 50,000 assets and around 150,000 users
- Increased operational efficiency through SLA driven mechanism
- Enhanced customer satisfaction
