Omnichannel, Omnicare Mobile App Suite for Connected Care Delivery across Care Continuum
Overview
The customer is a leading provider of healthcare information solutions to rural and community hospitals across the USA. They had over 30 years of experience in the healthcare IT space and chose ACL Digital as a partner to drive their onward Digital Platform goals to create and deliver the complete healthcare MIS and upgrade and digitally reengineer the complete EHR system.
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Challenges
Monolithic architecture
Legacy Hospital Information System
Reduced Productivity, No unified view of patient data
Low CSAT with current system’s dissatisfied users hospital administrators, clinical and non-clinical staffs
Solution
ACL delivered connected patient experience across the care continuum leveraging Digital health technologies, platforms and solutions, including
- New Product Conceptualization, Design, Development, Testing & Maintenance
- Next Gen solutions – mHealth app suite
- Deployment & Support
- Customer care (L2 and L3 Support)
- Technology upgradation and Third-Party integrations
- Regulatory/Compliance Certifications
Outcomes
- 30% Decrease in costs using ACL’s readily available digital health frameworks
- 22% Increase in faster product rollout with Integrated DevOps
- 600+ Hospitals served
- 1 Mn+ Patients touched
