Ibeacon Driven Digital Authentication Platform with Frictionless Check-ins, Improved Workforce Efficiency

Overview

The customer is a digital identity & access management company focused on improving customer experience through innovation. They enable companies and organizations globally to accurately authenticate customers, patients, users, and employees. The cloud-based solution can scale and support all biometric modalities, seamlessly integrating into any organization’s existing environment.

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Challenges

Transform the user experience, by delivering smart security and better customer service, through a connected environment of beacons to empower consumers and businesses

Leverage the global meshed beacon platform to bridge the gap between physical and virtual worlds, enabling a seamless interaction between merchants and customers through web and mobile platforms

Solution

ACL provided mobile application development, testing and integration on latest iOS and Android platforms. With iBeacons, ACL enabled the client to enhance their business by onboarding merchants and their consumers onto a unified and secure platform that supports digital authentication and check-in

Consumer App: Android App designed, developed and deployed as an end-to-end iBeacon based mobile application for both consumers and guest users. A smart mobile application leveraging a meshed beacon platform enabling Consumers and Merchants interaction
Business App: iOS App for business users to notify the consumers’ arrival via push notifications. The admin user can see a unified dashboard (the list of users invited, checkedin, not checked-in etc.) which supported various check-in mechanisms including QR code and kiosk-based registration

Outcomes

Frictionless check-ins, Paperless visitor management
Improved workforce efficiency
Redefined the paradigm of visitor management via digital touchpoints - web, tablet, mobile apps
Integrated with biometric and other security devices
2 Mn+ Authentications handled
40% Improvement in productivity