A Social Mobile Platform to Manage Population Risks Health and Strengthen Collaboration and Communication
Overview
The customer is a 30-year-old US based integrated health solutions company, managing 50mn+ members in various Medicaid programs through 80+ partnerships. The need was to provide a collaborative and integrated platform for patients and the care providers, to realize efficient, effective care delivery, population health trends and diversity
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Challenges
Understand diverse patient, aging population to craft smart care delivery mechanisms to treat rising chronic diseases
Address the needs of high-risk populations with more aligned, coordinated care powered by real-time communication and collaboration workflows, and closed circles
Solution
Designed, developed an award winning, patient-centric care collaboration mobile app that connects the entire care coordination, delivery team to
- Drive communication with social messaging in the context of the patient’s care timeline
- Personalize care experience to connect care relationships in closed circles
- Enable message among family and friends in a patient’s/member’s circles to communicate directly with everyone about the member’s health condition
- Manage Timeline updates, events like appointment requests, reminders, hospital admissions and discharges, medication schedules and refills, lab results, health articles and tips etc
Outcomes
- Efficient care coordination, Cost optimization
- Faster and Quicker care delivery making tremendous impact on the population’s health through - risk stratification, patient engagement, outcomes measurement
- Minimized unnecessary acute, chronic care events and gaps in care delivery
- 99.5% Availability
- 90-95% Transactions completed in 3 seconds
