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Hyper Personalized Consumer Experience through Travel Documentation for a Spanish Travel Technology Company

Industry

Travel & Hospitality

Services

Digital Experience , Product Innovation & Engineering , Professional Services

Overview

 

The Client is a major Spanish IT service provider with revenue of more than US $5 bn for the travel and tourism industry across the globe.

Covering about 190+ countries, their Global Distribution System uses real-time inventory to provide services to its end users.

GDS platform links its products and services across all three travel sectors, namely, airline reservations, hotel reservations, and car rentals.

Overview-Hyper Personalized Consumer Experience

Challenges

 

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Unstructured and ambiguous travel documents for itinerary & e-ticket receipt

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Unavailability of customized & personalized travel information for the flyers/travel agencies across the world in their native language

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Lack of user-friendly additional information for flyers/travel agencies regarding their allowance, status check on their trip and country specific content

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Lack of any media content to display in the itinerary and e–receipt documents

 

 

Outcomes

 

  • Total 360-degree travel information experience" was delivered to the customer
  • Real time accessibility & ease of mobility at any time & from anywhere
  • Improved customer engagement through customized rules with the chosen triggers and the mail ids as well as the notification channels
  • End to end tracking by capturing success/failure delivery notification information in queue to travel agencies across the world
  • Hyper personalized travel documents according to the customer’s preferences and made available in more than 15 languages across the globe
  • Increase in business revenue due to overall faster & higher customer satisfaction
Outcome-Hyper Personalized Consumer Experience