Infrastructure and Application Management for a US-Based Payment Automation Technology Provider
Overview
The client is based in the US and offers an all-in-one net terms solution for credit checks, embedded B2B payments, and AR automation. ACL Digital designed, deployed, and managed the infrastructure and application for the payment automation technology provider’s SaaS application, thus building a more robust and reliable SaaS environment for its customers in the retail and e-commerce industry.
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Challenges
Ensure 24×7 site reliability and technical support for the SaaS environment
Streamline new customer onboarding processes
Improve application availability and minimize infrastructure downtime
Resolve alerts and tickets without compromising quality or security
Address root causes of recurring issues and reduce alert repetition
Implement best practices for incident management, escalation, communication, and resolution
Solution
- Automate deployment of new SaaS instances to expedite customer onboarding
- Design and deploy new AWS infrastructure to migrate from existing data centers
- Migrate SaaS applications and databases to AWS infrastructure
- Replace the custom monitoring solution with Zabbix for enhanced observability and alerting
- Implement event-triggered auto-remediation to address recurring issues, reducing monthly tickets by ~300
- Refresh knowledge of common alerts and their root causes for efficient resolution
- Provide root cause analysis to drive long-term fixes for recurring issues
- Implement best security practices to safeguard SaaS infrastructure
Outcomes
- Increased operational efficiency within the organization
- Improved scalability to meet growing business demands
- Enhanced reliability of services, resulting in higher customer satisfaction
- Reduced the time for customer onboarding, leading to faster time-to-market
- Mitigated security risks and bolstered trust with customers
- Optimized infrastructure management and reduced downtime, improved profitability
