Workplace Knowledge Library: A New Address to Your Key Resources

Published Date

August 4, 2021


4 minutes

Written By

Sukrupa G

What is Knowledge Library and why do you need one?

As per a report by McKinsey, on average an employee wastes more than 9 hours a week¹ searching for crucial company information such as time off or travel policies. The Knowledge Library is one of the new features from Facebook’s Workplace which works like a simple intranet or a digital workplace. The feature enables users to create, store and access essential company resources, such as Process and Policy Documents, Benefits and Employment Guidelines, Sales Handbooks, and more.

Infographic-Workplace Knowledge Library 03

1 McKinsey, 'The Social Economy: Unlocking value and productivity through social technologies', 2012

If there’s one thing we all agree with, it’s the time and energy we unnecessarily waste in sifting via emails, archives, and old chat conversations to locate some specific information. Not finding the right information at the right time often leads to inefficiency and loss of productivity. Building a Knowledge Library helps admins create and share key resource files and enables employees to locate and use those files as per their needs and convenience.

How does Workplace from Facebook’s Knowledge Library work?

Both the human mind and the information do not operate well in silos. By consolidating all the key company information in one place and enabling easy access to those, Knowledge Library makes employees more productive and collaborative. While on one hand, the Knowledge Library provides users with simple and familiar tools to create, attach and share content, on the other hand, it allows them to customize the content based on whether it’s seen on a mobile or a desktop.

Setup and maintenance of Knowledge Library don't require any technical support. From a simple composer for creating content and a fully integrated search for finding the required information to clearly defined permissions to control and customize the restricted view, the Knowledge Library has it all to make life easier for everyone. All the apps in Workplace are fully integrated, so people can find and share vital company information without the need for switching apps. In other words, be it dynamic or static information you are looking for in Groups or Chat, or in Knowledge Library, you can access it all in one place, and from any device.

Let’s hear it from people who have used Knowledge Library to their advantage

Talking about Virgin Atlantic’s experience with Knowledge Library, Steve Clarke - Senior Manager, Communication Channels, Virgin Atlantic, says:

Infographic-Workplace Knowledge Library 01

“We were able to deploy Knowledge Library in under a day to make sure our employees could stay informed about COVID-19. Knowledge Library helps us keep formal information centralized, while Groups are for sharing real-time news and keeping employee spirits high.”

Three reasons why choosing Knowledge Library can make life easier for both leaders and employees in an organization:

  1. Based on a top-down and bottom-up approach, Knowledge Library is a centralized source of information for everyone on both mobile and desktop.
  2. It encourages a collaborative and engaging work culture through seamless access to information.
  3. It doesn't even cost extra as it comes as a part of Workplace and improves Workplace ROI.

Watch the video below to discover some of the most remarkable features of Knowledge Library and how these features work together to promote communication and collaboration among employees in an organization.


ACL Digital has decades of experience in building and supporting SaaS-based solutions, and can help you build a perfect Knowledge Library for your company. If you would like a demonstration on how Workplace Knowledge Library could work for your organization, or you need support with design and connecting to your backend systems, we would be delighted to help you.

ACL Digital is a team of security-obsessed communication and technology experts. Workplace from Facebook has partnered with us to offer exceptional strategy and service to clients who are looking to build better-connected companies through collaboration and communication, all while having a positive impact on the bottom line. If you want to learn more about Workplace from Facebook or if you already have Workplace and looking to optimize its usage with other Microsoft tools, let's connect.

About the Author

Sukrupa G Senior Director - Digital Experience

Sukrupa is a Workplace Partner Manager. A techno-commercial with a strong expertise in building new businesses while solving real-world problems through consulting. A seasoned executive with over 12+ years of experience in Partnerships, Customer Success and Product Marketing is his core capabilities.

Related Posts