Steps to Connect and Empower your Frontline Workers
When the pandemic hit, connecting frontline workers to HQ became top of mind for organizations. Our research shows that while the pandemic accelerated better engagement between frontline teams, frontline managers are still struggling to be heard by their HQ peers.
For these managers, texting and calling on personal devices, along with WhatsApp, were the most reliable methods of communicating internally during the crisis. Only 27% relied on email, compared to 90% of head office leaders.
The key difference seems to be that frontline managers are a lot less concerned with using more ‘formal’ means of communication. They value speed and responsiveness above all. Not to mention that their teams may not even have access to an email address. Learn how Workplace helps address these challenges for organizations.