Automated Revenue Capture for a leading provider of healthcare services solution
Overview
The company is a leading provider of healthcare services solution in the USA with 25 years of experience in healthcare products. Also an insurance service provider, the Customer chose ACL Digital as a digital practice consultant for implementation of an integrated workflow application to improve revenue cycle management.
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Challenges
Frequent error in capturing patient data manually
Longer time taken for processing claims
Poor patient experience
Solutions
ACL Digital delivered integrated workflow applications using Automation anywhere RPA (Robotic Process Automation ) platform to enhance value from current IT systems to increase revenue capture and provide better patient experience. The approach for the Automated workflow solutions were based on the below points:
- An RPA tool to automate new and existing business process and claim management
- A business intelligent platform to provide visibility into operations
Outcomes
- 90% Reduction in manual effort
- +50% Return in increased revenue capture
- 100% Accuracy
- 40% Reduction in average handling time
