The client wanted to set up an Insurance service center. ACL Digital and the Client undertook a business transformation process with a view to improve operational performance and reduce costs.
- Faced with a high volume of cross-disciplinary projects, the client sought to combine skills to achieve productivity gains and absorb peak loads
- The multiplicity of skills required made the reactivity necessary to carry out the projects complex
Implementation of invoicing in Work Units, defined by a Quality Assurance Plan, a Service Agreement and a Service Catalogue
Improvement in cost reduction approach