Developed an Open Standards-Based Cloud Services Brokerage Platform for a Leading IT Services Provider
Overview
The client is a prominent IT solutions provider specializing in data centers, cloud, unified communications, workspaces, and managed services. The client collaborated with ACL Digital to create a fully customizable self-service portal that enhances operational efficiency and user experience.
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Challenges
Build an open standards-based Cloud Services Brokerage (CSB) platform
The platform must act as a centralized hub for aggregating, integrating, and customizing services from various cloud providers, including AWS and Azure
The billing engine must generate prorated data for subscribers, prepare invoices, and send them via email
Solution
- Customizable Self-Service Portal: A fully customizable portal that provides end-users with a single interface to order various catalogue elements.
- Unified IT Service Catalogue: A comprehensive service catalogue that includes pricing and subscription details, allowing partners to accurately estimate budgets and costs for cloud services.
- Automated Ordering Process: An efficient system that collects user inputs for multiple products and services, consolidating them into a single order.
- End-to-End Automation: Complete automation of cloud services, supported by northbound APIs for seamless integration.
- Integration Capabilities: Simplified integration with a variety of private and public cloud providers, enhancing flexibility and operational efficiency.
- Admin Control Panel: A centralized dashboard providing billing, usage, and metrics information for all subscribed services.
- Comprehensive Blueprint: Developed a single blueprint with over 20,000 options for service customization.
- Unified Procurement and Management: Offered a cohesive solution for the procurement and management of cloud services and custom IT services (XaaS).
- Flexible Service Models: Made services available in Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) models.
Outcomes
- Enhanced Security Posture: The healthcare provider’s security posture was significantly strengthened, reducing the risk of data breaches and regulatory penalties
- Improved Compliance: ACL Digital helped the company achieve and maintain compliance with HIPAA regulations
- Reduced Operational Costs: The healthcare provider reduced the need for in-house security expertise and infrastructure by outsourcing security operations to ACL Digital
- Faster Incident Response: ACL Digital’s dedicated team enabled the healthcare provider to respond quickly and effectively to security incidents
- Improved Efficiency: The MSSP solution streamlined security operations, freeing internal resources to focus on core business activities
