Wi-Fi Access Provisioning Automation for a Leading $212 Billion Petro Retailer in India
Overview
ACL Digital partnered with India’s largest $212 billion petroleum company for Managed Network Operations Services and Wi-Fi Access Provisioning Automation at 3 key data center locations.
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Challenges
Absence of a Wi-Fi solution for complimentary access to patients and guests
Unavailability of up to four concurrent accesses for patients and guests using the same patient ID
Absence of a Wi-Fi Portal with Authentication, Authorization, and Accounting (AAA) Authentication
Solution
- Guest enters the hospital and connects to Wi-Fi open SSID
- DHCP is offered to guests, and IP is leased to guests by WLC
- Registration page where she/he has to enter Patient ID & Mobile No
- The Patient ID is validated in the Database
- The Application server sends a request to SMSG for OTP, SMSG sends an OTP to the entered Mobile No on the portal, and the User is created on the AAA server
- Guest enter the Patient ID & OTP on the portal; guest authentication process completes
- Access Granted, Guests can now browse the Internet for free
- SLA based Support [24x7X365]
- 4 FTE for 16 Weeks for development and deployment
- Existing Service Desk team managing Support
Outcomes
Efficient Provisioning
Accelerated provisioning processes.
Zero Manual Efforts
Eliminated manual tasks
Transparent Tracking and Reporting
Enhanced transparency and accountability through access tracking and reporting
Superior Customer Experience
Improved customer experience
Dynamic Access Management
Implemented dynamic access quotas and site restrictions
Reduced Calls
Achieved a 20% reduction in calls
Enhanced Service Desk Utilization
Expanded Reachability
Enhanced reachability across all sites and end-users
