Streamlined VPN Access Automation for India’s Largest $212 Billion Petroleum Giant
Overview
ACL Digital supported India’s largest $212 billion petroleum retailer with managed network services across 3 key data center locations.
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Challenges
Automation for both provisioning and de-provisioning of VPN services
Reduction in unnecessary delays, ensuring faster access
Reduction of manual effort
Design and implement a seamless posturing endpoint for automated VPN access to end-users
Solution
- SLA-based Support [24x7X365]
- Request Form, SSO, and AD Integration
- Predefined criteria Auto Approval
- Exceptional approval from SPOC,
- User Auto Provision to access VPN service
- Auto Decommissioning once Domain ID Offboards for employee
- 2 FTE for 12 Weeks for development and deployment
- Existing Service Desk team managing Support
Outcomes
- Achieved 95% reduction in provisioning time, ensuring rapid resolution
- Automated reminder emails led to a significant reduction in efforts. Completely eliminated the need for manual tasks
- Enhanced transparency and accountability through access tracking and reporting
- Significantly improved the overall customer experience
- Realized a remarkable 30% reduction in calls Improved the utilization of service desk agents, maximizing their efficiency
- Enhanced reachability across all sites and end-users for an improved and efficient network
