Overview
ACL Digital supported India's largest $212 billion petroleum retailer with managed network services across 3 key data center locations.
Challenges
Automation for both provisioning and de-provisioning of VPN services
Reduction in unnecessary delays, ensuring faster access
Reduction of manual effort
Design and implement a seamless posturing endpoint for automated VPN access to end-users
Benefits
- Achieved 95% reduction in provisioning time, ensuring rapid resolution
- Automated reminder emails led to a significant reduction in efforts. Completely eliminated the need for manual tasks
- Enhanced transparency and accountability through access tracking and reporting
- Significantly improved the overall customer experience
- Realized a remarkable 30% reduction in calls Improved the utilization of service desk agents, maximizing their efficiency
- Enhanced reachability across all sites and end-users for an improved and efficient network
