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Digital Interactive Portal with Visual IVR Empowering a Leading $10 Billion Petro Retailer Brand in India

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Overview

ACL Digital empowered India’s leading $10 billion petro retailer brand with a cutting-edge digital interactive portal and visual IVR, transforming the customer experience across 1562 units.

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    Challenges

    600+ tickets were created daily via calls

    Handling high volume of tickets

    No quick resolution/troubleshooting guide

    Multi-step logging of tickets was followed by different SMEs for issue resolution

    Incorrect issues reporting

    Resolution took time due to unclear reporting

    Outcomes

    Benifit Digital Interactive Portal with Visual IVR Empowering
    Benifit Digital Interactive Portal with Visual IVR Empowering
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