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Data Centre Support for a Leading $212 Bn Energy Company in India

Industry

Retail & e-Commerce

Services

Managed IT Services

 

Overview

The customer is a $212 Bn leading Energy Company based in India. ACL Digital has collaborated with the client to offer Data Centre support services to help them focus on core business while ensuring that data and IT infrastructure are well-maintained and secure, with optimal resource allocation & improved operational efficiency.

 

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Challenges

 

 

Lack of ticket handling process for L1 incident management

 

Lack of ticket handling process for L1 incident management

Lack of installation

 

Lack of installation & monitoring support for Data Center services

Limited Governance

 

Limited Governance and Operational Productivity

 

Service Level Agreement of services

 

No proper mechanism for measuring the Service Level Agreement of services

OS patching on Linux and Windows servers

 

Lack of OS patching on Linux and Windows servers

 

Benefits

 

 

  • Increase in Operational Efficiency through SLA-driven mechanism
  • 3 Support Locations (2 DR and 1 Central) provide the data center services
  • Supported 20,000 servers, Handled 36,000 incidents/month, 1100+ Changes/month
  • Established centralized governance and communication management
  • Increase customer satisfaction via process improvements, SOP creation/documentation, and process automation
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