Data Centre Support For a Leading $212 Bn Energy Company in India
Overview
The customer is a $212 Bn leading Energy Company based in India. ACL Digital has collaborated with the client to offer Data Centre support services to help them focus on core business while ensuring that data and IT infrastructure are well-maintained and secure, with optimal resource allocation & improved operational efficiency.
Download Case Study
Challenges
Lack of ticket handling process for L1 incident management
Lack of installation & monitoring support for Data Center services
Limited Governance and Operational Productivity
No proper mechanism for measuring the Service Level Agreement of services
Lack of OS patching on Linux and Windows servers
Solution
Data Centre Support Services
- DC Management Support – User Administration, System Monitoring, End User Support, Transport Management, System Installation & Configuration, Upgrades and Audit Compliance
- Backup & Storage Management Support – Backup Administration, Monitoring, Installation and configuration, Upgrades, Backup Management, Audit Compliance, Patch Management
- Windows and Linux Server Management Support – Monitoring, Administration, upgrades, Patch Management, Audit Compliance
- Total manpower deployed: 145
Outcomes
- Achieved a Robust SLA-Driven Mechanism, Resulting in Streamlined Processes, Improved Resource Utilization, and Enhanced Service Delivery
- Operated in 3 Strategically Located Support Centers, Ensuring Comprehensive Data Center Services Coverage
- Successfully Managed and Maintained 20,000 Servers, Demonstrating Expertise in Supporting Large-Scale Infrastructure
- Effectively Handled and Resolved an Average of 36,000 Monthly Incidents, Showcasing High Responsiveness and Technical Proficiency
- Managed a Dynamic Environment with over 1100 Changes Implemented Per Month, Demonstrating Adaptability and a Structured Change Management Process
- Implemented a Centralized Governance Framework, Ensuring Consistent Policies, Procedures, and Organizational Communication Management
- Streamlined Workflows and Optimized Procedures, SOP Creation/Documentation, and Process Automation, Which Increased Efficiency and Reduced Manual Intervention
