VMware Cloud Management with L2/L3 Support for a $212 Billion Energy Leader in India
Overview
The client is a $212 billion leading energy company based in India. ACL Digital provided the company with a robust and efficient private cloud infrastructure, thereby enhancing its operational efficiency. The strategic deployment of VMware technologies and a structured L2/L3 support framework ensured the customer’s IT environment was secure and scalable, supporting their continued growth and operational excellence.
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Challenges
Elimination of IT infrastructure silos across different operating units
Independence from external IT vendors to enhance safety and agility
Improve endpoint security and management
Server provisioning to be more streamlined and responsive to fluctuating demands
Scattered private cloud infrastructure complicating management and optimization
Solution
- VMware Platforms Management Support:
- Monitoring and Administration: Continuous oversight and management of VMware platforms to ensure optimal performance.
- Upgrades and Patch Management: Regular updates and patches to maintain system security and functionality.
- Audit Compliance: Ensuring adherence to regulatory and internal compliance requirements.
- Access and Server Provisioning: Efficient handling of access requests and server provisioning to meet dynamic business needs.
- System Upgrades and Support: Tailored upgrades and support services for various departments to ensure alignment with their specific needs.
- SLA-Based Delivery: Implementation of Service Level Agreements (SLAs) to standardize service delivery and performance metrics.
- New Deployment of VMware Technologies: Deployment of advanced VMware technologies to enhance the private cloud environment.
- Manpower Deployment: Over 40 professionals dedicated to managing and supporting the VMware-based private cloud infrastructure.
Outcomes
- Increased operational efficiency and standardized service quality with SLA-driven mechanisms
- The setup of three support locations (two Disaster Recovery sites and one Central site) ensured robust and resilient data center services
- Supported 20,000 virtual servers, managed 7,000 incidents per month, and handled over 100 changes per month
- Established centralized management for governance and communication, streamlining operations and decision-making
- Process improvements, SOP creation, and automation led to higher customer satisfaction and better alignment with business needs
