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Managed IT and Business Applications Support for a Leading Healthcare Services Provider

Industry

Industry 4.0

Services

Managed IT Services

Overview

The customer is a Leading Technology enabled Healthcare Services Provider based out of the US. ACL provided the client with Managed IT and Business Application Support Services to improve their service delivery.

Challenges

  • Limited responsiveness and availability of business-critical applications
  • Lack of innovation and automation and limited business gains
  • Lack of virtualization and operational productivity
  • Limited mechanism for SLA and overhead of resources for delivery of services

Outcomes

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Higher availability of business systems

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20% reduction in Operational Cost

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Faster response times for business-critical applications

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End-to-End automation platform using AI/Machine learning

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Achieved 100% Virtualization using virtual desktop infrastructure (VDI)

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Reduced manpower and improved SLAs for service delivery

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Enhanced patient experience