Overview
The customer is a Leading Technology enabled Healthcare Services Provider based out of the US. ACL provided the client with Managed IT and Business Application Support Services to improve their service delivery.
Challenges
- Limited responsiveness and availability of business-critical applications
- Lack of innovation and automation and limited business gains
- Lack of virtualization and operational productivity
- Limited mechanism for SLA and overhead of resources for delivery of services
Outcomes
Higher availability of business systems
20% reduction in Operational Cost
Faster response times for business-critical applications
End-to-End automation platform using AI/Machine learning
Achieved 100% Virtualization using virtual desktop infrastructure (VDI)
Reduced manpower and improved SLAs for service delivery
Enhanced patient experience