Managed IT L1 Application Backend Support for a $220 Bn Hydrocarbon Company in India
Overview
The client is a $220 Bn leading hydrocarbon brand based in India. As a large multinational conglomerate, the client has businesses across industries such as petrochemicals, retail, natural gas, mass media, textiles, and energy. ACL Digital partnered with the brand to provide L1 SAP backend support service across their domain.
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Challenges
Complex Cloud Environment
Lack of ticket handling mechanism
Limited Security Expertise
Absence of SOPs and Project Governance for end users
Evolving Threat Landscape
Lack of proactive problem management
Evolving Threat Landscape
Limited Governance and Operational Productivity
Evolving Threat Landscape
Scattered data and tasks amongst various team members
Evolving Threat Landscape
Lack of proper mechanism for measuring the Service Level Agreement of services
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- 20% reduction in operational costs ensuring maximum cost-effectiveness
- Achieved a notable decrease in incidents
- Boosted operational efficiency, streamlined processes and workflows for heightened productivity
- Enhanced customer satisfaction for a strengthened client-provider relationship
