Our engagement with the client started during the pandemic when the U.S had started declaring lockdowns and companies initiating work-from-home policies. During the uncertain times, we worked with fluid plans and constantly adapted to changing events, often in real-time. To accomplish the goal, ACL Digital provided the client with an accessible and user-friendly mobile application to collect the customer’s BP & ECG data wirelessly from their compatible healthcare devices

• From understanding the specific requirement, doing competitive analysis, and sharing prototype to delivering the final design and conducting validation tests, we provided the end-to-end solution remotely without physically visiting the client
• In addition to analysing and observing the device to understand the context of both physical and digital aspects of its usage, ACL Digital’s UX team conducted online workshops with experts to understand users’ pain points, expectations, and motivations. We studied the existing apps that are available in the market and derived an aesthetic design language and a simplified user journey
• We designed an experience with simplified dashboard that loads clear and clean information
• We framed an empathetic design along with a set of recommended features to create a new user experience for the client’s product consumers and shared the prototype with the client using collaborative tools
• We ran validation tests with the team experts remotely
  We brought forward the important services and functionalities as an extended support to the BP & ECG device and web application
• We created a holistic experience that married cognitive design appeal with an approachable look and human feel