Managed IT Service Desk for a Leading US-Based Provider Of Technology-Enabled Healthcare Services
Overview
Our client is a leader in technology-enabled hospitals and healthcare services in the US. They offer revenue cycle management services aimed at engaging patients, empowering hospitals & health systems, and advancing financial outcomes throughout the healthcare continuum. ACL Digital collaborated with the client to provide Managed IT Service Desk Support services to improve operational productivity.
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Challenges
Complex Cloud Environment
Absence of 24/7 Support for internal and external users
Limited Security Expertise
Limited responsiveness and availability of business-critical applications
Evolving Threat Landscape
Lack of Virtualization and Operational Productivity
Evolving Threat Landscape
Limited mechanism for SLA management and overhead of resources for delivery of services
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Benefits
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
Improved Security Posture
Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
Enhanced Visibility
We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
Reduced Costs
Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
Compliance Adherence
With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
Outcomes
Leverage the data for clinical and operational decisions to support and deliver value-based healthcare
- Ensured consistent and uninterrupted availability of critical business systems
- Attained significant cost savings by deploying skilled resources
- Reduced response times for crucial business applications, enhancing operational efficiency
- Achieved complete virtualization, enhancing flexibility and scalability
- Elevated customer satisfaction through improved service quality
