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Managed IT Service Desk for a Leading US-Based Provider Of Technology-Enabled Healthcare Services

MANAGE1

Overview

Our client is a leader in technology-enabled hospitals and healthcare services in the US. They offer revenue cycle management services aimed at engaging patients, empowering hospitals & health systems, and advancing financial outcomes throughout the healthcare continuum. ACL Digital collaborated with the client to provide Managed IT Service Desk Support services to improve operational productivity.

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    Challenges

    Absence of 24/7 Support for internal and external users
    Limited responsiveness and availability of business-critical applications
    Lack of Virtualization and Operational Productivity
    Limited mechanism for SLA management and overhead of resources for delivery of services

    Outcomes

    Key Features Enhanced digital ecosystem security
    Key Features Enhanced digital ecosystem security
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