Managed Network and Security Tools Support Services for a Fast Growing Telco
Overview
The customer is a $1.6 Bn Fastest Growing Telco Company based out of India. ACL provided Managed Network and Security tool Support Services to the customer which enabled them to increase their Operational Efficiency.
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Challenges
Limited managed network support services
Lack of installation & monitoring support and traditional websense proxy for network services
Limited governance & operational productivity
No proper mechanism for service level agreement measurement
Solution
ACL provided the client with Managed Network Center Support Services, including:
- 24x7x365 Network & Security Tools Support Services
- Management of Network and Security Tools for BSS/OSS and contact center
- End Point Security for desktops via DHCP port mapping
- Monitoring and Resolution of packet drops and latency in WAN link across locations
- End-to-End Helpdesk Management Support for equipment and application
- Policy Audits for security & access controls & gap fulfilment, OS upgrades, backup management
Outcomes
- Increase in operational efficiency through SLA driven mechanism
- Scaling up of 13 Support Locations to provide data center services
- 100 Million subscriber activation within 5 months
- Established centralized governance and communication management
- Increase in customer satisfaction through SLA driven approach
