Substance Engineering and Technical Support for a Leading US-Based Semiconductor Manufacturer
Overview
The client is a US-based leading semiconductor manufacturer offering microcontrollers and processors to sensors, analog ICs, and connectivity. With a major business acquisition and a large customer base, the client sought an experienced technology partner to collaboratively address technical queries from their tier 1 and 2 customers swiftly. ACL Digital provided technical support for the client’s diverse wireless chipsets, addressing Wi-Fi & BT/BLE driver/firmware issues and actively engaging in debugging with end-customers for prompt issue resolution and failure analysis.
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Challenges
Lack of support and insufficient expertise in addressing technical queries from their end customers
Solution
- ACL Digital provided technical support for client’s various wireless chipsets
- Provided support for Wi-Fi & BT/BLE Driver/Firmware issues
- Own issues for customer’s various product lines having different wireless chipsets
- Active debugging with end-customer for rapid issue root cause & failure analysis
- Addressed integration issues on host platform running OS (RTOS, Linux, Android)
- Executed pre-release validation
- Enhanced BSP/SDK to engage mass market customers by developing sample app showcasing Wi-Fi, BT/BLE capabilities
- Created & enhanced technical documents, training materials and demos
- Wi-Fi throughput measurement and competitive analysis with other chipsets
Outcomes
- Provided round-the-clock technical support to clients' customers, accelerating their product time to market by 20%
- Extended support provided by the ACL Digital team, enabled the client's development team to save 20% of their time, so they could concentrate on new development initiatives
