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System Validation and Customer Technical Support for a Leading US-Based Semiconductor Manufacturer

Industry

Semiconductor

Services

Product Sustenance & Support

Overview

The client, a leading US-based semiconductor manufacturer offering microcontrollers and processors for sensors, analog ICs, and connectivity solutions, sought a technology partner capable of validating systems and providing technical support. ACL Digital validated the client's Zigbee and BLE connectivity modules, developed application notes, and provided technical support for microcontrollers to their tier 1 and 2 customers. This collaboration facilitated a faster time-to-market and empowered the client's development team to stay agile in pursuing new developments within their product portfolio.

 

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Challenges

 

 

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Lack of in-house capability for system validation and technical support

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Insufficient resources to validate Zigbee and BLE connectivity modules

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Inadequate support structure for tier 1 and 2 customers

 

Benefits

 

 

  • Accelerated the client’s product time-to-market by 15% by providing comprehensive validation support
  • Rapid resolution of customer issues by our extended support team expedited the client’s production and increased chipset sales volume
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