How ACL Digital Drove AI-Led Transformation and Future-Ready Talent Solutions for a Global Travel Tech Leader
Overview
ACL Digital partnered with a global leader in travel technology to accelerate digital transformation at its Global Capability Centers (GCCs) in India. By providing specialized talent, AI-driven product engineering capabilities, and governance-led workforce models, ACL Digital enabled faster innovation, scalable operations, and measurable business value across mission-critical platforms supporting billions of transactions worldwide.
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Challenges
The client faced critical challenges in scaling and modernizing its global operations:
Rapidly scaling niche technology talent for AI/ML, cloud-native platforms, and API-first systems
Managing elastic demand through contingent hiring without compromising quality or security
Seamlessly integrating contract resources into agile delivery frameworks
Enabling innovation in NLP, computer vision, analytics, and autonomous testing tools
Solution
ACL Digital delivered a comprehensive workforce and consulting engagement tailored to the client’s GCC transformation:
- Contingent Hiring for Digital & AI Skills
- Deployed 60+ contract professionals across modern stacks (Java/Spring Boot, Node.js, React, Angular, AWS, GCP, Python).
- Supported AI use cases such as recommendation engines, anomaly detection, and dynamic pricing.
- AI-Enabled Delivery Pods
- Supplied engineers for AI/ML deployment, chatbot/NLP implementation, data annotation, and AI-based test automation.
- Product Modernization Support
- Transitioned monolithic systems to microservices.
- Delivered containerized apps with Docker/Kubernetes.
- Automated CI/CD pipelines using Jenkins, GitLab, and Terraform.
- Agile-Ready Workforce
- Oriented all hires to scaled agile practices with sprint-based KPIs.
- Governance & Predictive Hiring
- Implemented weekly dashboards, skill-gap analysis, and demand forecasting for smoother transitions.
- Consulting Value & Program Management
- Delivered advisory on AI/ML talent trends, skill benchmarking, and roadmap-driven hiring.
- Introduced Engineering Program Management (EPM) to align talent pipelines, oversee large-scale delivery, and ensure outcome predictability through structured reviews (daily, weekly, monthly, quarterly).
- ACL Digital–Client Co-Governed Teams
- Built dedicated teams entirely governed by client KRAs/KPIs, managed jointly with ACL Digital program managers for accountability, transparency, and performance improvement.
Outcomes
- Accelerated Fulfilment: Delivered top-tier digital and AI talent within 3–4 weeks across complex roles
- Enhanced Innovation: Enabled real-time AI solutions in airline and hospitality platforms
- Agile Integration: Contract staff integrated quickly into product sprints, meeting all release deadlines
- Future-Ready Workforce: Built a sustainable bench of AI/ML and cloud specialists aligned with future product lines
- Cost & Time Optimization: Achieved operational flexibility and budget alignment via contingent staffing
- GCC-Centric Delivery: Established scalable, KPI-driven workforce models supported by EPM governance
