Digital Banking Service Center for a major bank
Overview
The client is a major bank, a privileged partner since 1998. The client entrusted ACL Digital with part of its innovative multi-channel (Internet, mobile Internet and applications), multi-brand and multi-market (individuals, businesses and professionals) online banking program.
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Challenges
In a fast-growing market, enterprises are forced to adapt to a changing usage towards “all digital” for simple, fast and secure access.
Solution
Establishment of a Service Center dedicated to the end-to-end management of study projects, based on quality and performance indicators, including.
- At the heart of banking management, from the card to the application for a mortgage loan
- Implementation of the electronic signature
- Transfer by text message
- Dynamic management of budgets, expenditures and payment limits
- Redesigning customer authentication paths and solutions
- Private Banking: Creation of new wealth strategy advisory services, adaptation of MIF II regulations
Outcomes
- A decisive turnaround to remain competitive
- More than 1 million customers are connected every day benefiting from an enriched user experience
- A range of innovative services, accessible anywhere, 24 hours a day
