Harnessed the Power of Digital Health Cloud Platform to Drive Success for a German Healthcare Conglomerate
Overview
The client is a German Healthcare Conglomerate with presence in 30+ Countries and a network of distributors across 100 Countries. The client wanted to build a Digital health cloud platform
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Challenges
Provide a “Unified” Customer Experience (CX) across digital touchpoints
Consolidate and modernize existing applications
Eliminate data “Silos”
Gain real time insights, and ability to personalize CX
Increase revenues from new digital channels
Reduce TTM to launch new applications, and reduce TCO
Solution
Digital Strategy Consulting
- Innovation workshops
- Vision and CX design
- Applications & system study
- Digital strategy & operating model
- Executive briefing & CXO alignment
Development & Deployment
- Platform requirements definition
- Application gap assessments
- Platform Architecture Design (core systems integration, 3rd party integrations, security & compliance, performance, data integration)
- Platform functionality development & deployment (Microsoft Azure)
- Application development and hosting on Azure Cloud
- Mobile app development and release via App Stores
- Data migration and Country-specific customization of Apps
Outcomes
- Realization of a Scalable, Secure and Extensible Digital Health platform for global customers, offering Data-Driven Insights for digital business models
- Greater Operational Efficiency via harmonization of digital assets, improved content, customer reach, and 3P integrations
- Adherence to Security Compliances (GDPR)
- 25 – 40% Faster Rollout of new Digital Apps or Products (SaaS) by reuse of platform services
- 30 – 40% Reduction in TCO
