System Validation and Customer Technical Support for a Leading US-Based Semiconductor Manufacturer
Overview
The client, a leading US-based semiconductor manufacturer offering microcontrollers and processors for sensors, analog ICs, and connectivity solutions, sought a technology partner capable of validating systems and providing technical support. ACL Digital validated the client’s Zigbee and BLE connectivity modules, developed application notes, and provided technical support for microcontrollers to their tier 1 and 2 customers. This collaboration facilitated a faster time-to-market and empowered the client’s development team to stay agile in pursuing new developments within their product portfolio.
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Challenges
Lack of in-house capability for system validation and technical support
Insufficient resources to validate Zigbee and BLE connectivity modules
Inadequate support structure for tier 1 and 2 customers
Solution
- Validated MCU boards for BLE v5.0-compliant host stack, controller implementation & board functionalities
- Validated firmware app on Zigbee wireless MCU, validated various devices over Zigbee network & provided reports via Ubiqua & ZGWUI
- Designed & developed 8K+, executed 22K+ test cases for Zigbee & BLE module validation
- Developed use cases to demonstrate security features – trustzone, PUF, SHA2, PRINCE etc. on client’s new platform
- Developed application notes to showcase capabilities of edge platform
- Extended technical support for tier 1 & 2 end-customers for firmware & hardware related queries such as peripheral interfaces, Linux & u-boot device driver debugging, PCB layout, schematic review
Outcomes
- Accelerated the client’s product time-to-market by 15% by providing comprehensive validation support
- Rapid resolution of customer issues by our extended support team expedited the client’s production and increased chipset sales volume
