Digital Experiences today define customers' engagement across various channels with an organization's products, services, or brand in both B2B and B2C industries. The customer is at the center of these experiences, and personas and customer journeys are driving purchase, adoption, and consumption, consequently impacting business decisions. Hence, it is not enough for organizations to just focus on creating products and services.

Businesses must capture customer needs, behaviors in real-time to define and deliver great experiences across all touchpoints, and transform internally with digital applications to help, reach, and serve customers. Digital Marketing provides the reach to engage, target and communicate the right messages through the right channels to the intended audience segments and create brand recognition, customer interests, leads, faster sales and loyalty.

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Offerings

ACL Digital’s enterprise-grade Digital Experience platforms help enterprises achieve holistic digital transformations. The companies demand innovative and customized solutions with intuitive and meaningful digital experiences and a seamless end-to-end customer journey. Our range of Digital Experience & Innovation offerings include:

Consulting and Strategy
Our expertise in the application of various Digital Solutions ensures a seamless transformation journey for our clients with digital enablement and successes.
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Customer Experience
ACL Digital helps businesses create a seamless customer experience by putting first the customers, patients, internal users, or employees who all demand delightful experiences—seamless, rapid, secure, omnichannel, on-demand, convenient, and personalized.
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User Experience & Design
We design experiences across all touchpoints and develop and test ideas by creating prototypes, exploring details, and crafting compelling business stories.
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Content, Commerce & Portals
We design and develop experience portals and platforms (PDX) for seamless business delivery and Total Experience (TX) intersecting customer and employee experiences.
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Extended Reality (AR/VR)
AR and VR solutions are widely adopted and utilized as tools for engaging and entertaining customers in healthcare, retail, manufacturing, gaming, and others. We blend our domain knowledge, industry expertise, and technical skills to craft interactive solutions.
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Mobile Experience
From strategy consulting to design, development, and transformation, you can count on us to help you foresee problems and dissipate them with our innovative solutions. ACL Digital offers world-class end-to-end mobility solutions that create seamless user experiences.
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Design-led Digital Experience Transformation

 

 

ACL Digital partners with organizations to help them create 360-degree digital transformations within their entire ecosystem. ACL Digital’s DEXTRA (Design-led Digital Experience Transformation) approach ensures that customer journeys and design are at the core while enabling large Enterprises, SMBs, and start-ups to transform. Organizations can customize digital interactive interfaces and products to pace their transformation according to the business drivers and objectives.

ACL Digital provides wide-ranging digital capabilities covering

  • Digital, Business, Customer Experience and Product Strategy
  • Development & Architecture of Digital Interactive: Experience Design (UX), Mobile Apps, Portals, Chatbots etc.
  • Comprehensive Digital Marketing, Customer Experience (CX) consulting & platform implementation