Overview
The client is a leading 3D Printing Company based in the US. ACL Digital has provided its expertise to set up 24/7 IT Operations Support services, ensuring the reliability and availability of critical IT systems and client applications.
Challenges
Absence of Single NOC, SOC, SD, and RD desks and Incident Manage desk for business-critical applications and IT Infrastructure
Lack of visibility to their End-to-End Infrastructure
Observed Performance issues
Absence of SLA-based delivery and reporting
Overhead of resources for delivery of services
Benefits
- Centralized Incident Management and Proactive Monitoring desk
- 30% reduction in operational cost by shutting down existing Azure servers, monitoring tools
- Faster response times
- Reduced manpower and improved SLAs for service delivery
- Enhanced customer experience
- Provided end-to-end automation platform using AI/Machine Learning
