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Managed Email and Mobility Support Services for India’s Largest $1.6 Bn Telecom Operator

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Overview

The customer is a $1.6 Bn fastest growing Telco based in India. ACL has provided Managed Email and Mobility Support Services to their internal customers with optimal resource allocation & improved operational efficiency.

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    Challenges

    Limited Managed Email and Mobility workforce management tools support services

    Lack of monitoring support services

    Lack of repetitive ticket handling mechanism

    Limited Governance and Operational Productivity of resources

    Absence of proper mechanism for Service Level Agreement measurement of service

    Outcomes

    Benifit Managed Email and Mobility Support Services
    Benifit Managed Email and Mobility Support Services
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