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Managed IT Service Desk for Partner and Distributor Network of a $1.6 Bn Telecom Giant in India

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Overview

The customer is a $1.6 billion fastest-growing telco giant based in India. ACL Digital’s Managed IT Service Desk transformed operational efficiency and support quality for the leading telecom provider, delivering substantial cost savings and performance improvements.

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    Challenges

    Complex Cloud Environment

    Limited responsiveness and availability for business-critical applications

    Limited Security Expertise

    Absence of a structured ticket-handling mechanism

    Evolving Threat Landscape

    Inadequate governance and low operational productivity

    Evolving Threat Landscape

    Lack of a proper mechanism for tracking and measuring SLAs

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.
    Key Features Enhanced digital ecosystem security
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants

    Benefits

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Improved Security Posture
    Key Features Enhanced digital ecosystem security
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    Key Features Enhanced digital ecosystem security
    Our experienced team with a proven track record ensures that you receive expert guidance every step of the way.
    Key Features Protect customer data
    We offer customized, comprehensive cybersecurity coverage, designed to meet your unique business needs.
    Key Features Meet regulatory compliance
    Utilizing cutting-edge tools, we continuously innovate and improve to stay ahead of emerging threats.
    Key Features Accelerate time to market 1
    With a focus on collaboration and results, we prioritize building solutions that work effectively for your organization.

    Outcome

    Leverage the data for clinical and operational decisions to support and deliver value-based healthcare

    Managed IT Service Desk for Partner and Distributor Network of a 1.6 Bn Telecom Giant in India
    Key Features Protect customer data
    Key Features Meet regulatory compliance
    Key Features Accelerate time to market 1
    Key Features Reduce total cost of onboarding
    Key Features Partnership with Tech Giants
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