Overview
The client is a $1.6 Bn fastest-growing Telco based in India. ACL Digital has provided Managed Active Directory and DNS workforce management tools support services to the client’s internal customers while ensuring the reliability and performance of critical AD & DNS services.
Challenges
Limited Managed Active Directory and DNS workforce management tools support services
Lack of monitoring support services and handling incident mechanisms
Limited Governance and Operational Productivity of resources
Absence of Analytics, reports, and Automation recommendation
Benefits
- Increased Operational Efficiency through SLA-driven mechanisms and resources deployed with the right skills
- Achieved 100% user profile update, hostname reset, and converted pdf to Word via automation
- Password reset executed for users via IVR, Portal, and Bot methods
- Established centralized governance and communication management
- Increase in customer satisfaction through an SLA-driven approach
