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Managed Active Directory and DNS Support Services for India’s Fastest Growing $1.6 Bn Telco Brand

Industry

Telecom

Services

Managed IT Services

 

Overview

The client is a $1.6 Bn fastest-growing Telco based in India. ACL Digital has provided Managed Active Directory and DNS workforce management tools support services to the client’s internal customers while ensuring the reliability and performance of critical AD & DNS services.

 

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Challenges

 

 

Limited Managed Active Directory

 

Limited Managed Active Directory and DNS workforce management tools support services

Limited Managed Active Directory

 

Lack of monitoring support services and handling incident mechanisms

 

Limited Governance

 

Limited Governance and Operational Productivity of resources

Absence of Analytics, reports, and Automation recommendation

 

Absence of Analytics, reports, and Automation recommendation

Benefits

 

 

  • Increased Operational Efficiency through SLA-driven mechanisms and resources deployed with the right skills
  • Achieved 100% user profile update, hostname reset, and converted pdf to Word via automation
  • Password reset executed for users via IVR, Portal, and Bot methods
  • Established centralized governance and communication management
  • Increase in customer satisfaction through an SLA-driven approach
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