Cloud Services Brokerage Solution for a leading provider of Cloud Services, Digital Workspaces and Unified Communications
Overview
Customer is a leading provider of Cloud Services, Digital Workspaces and Unified Communications. ACL helped the Client develop a Cloud Services Brokerage Platform for Ordering, Service Fulfilment, Billing and Customer Service via Multi-tenant Enterprise Self-service Portals supporting different Private and Public Clouds.
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Challenges
Need for an open standards-based Cloud Services Management platform
Non-availability of a platform that serves as an aggregation, integration and customization point for services from a broad ecosystem of cloud providers including, AWS and Azure
Absence of a billing engine that generates prorated data for subscribers, prepares invoices and sends to Enterprise users via email
Solution
ACL provided an end-to-end automation of cloud service provisioning and management solution, including:
- Integration with private and public cloud providers like AWS & Azure
- Fully customizable Self-service Portal that acts as a “single” interface for Enterprise end users
- Unified IT service catalogue with pricing and subscription details
- Fully automated ordering process that collects user inputs for multiple products/services and bundles them into a single order
- Single blueprint with 20000+ options
- Billing, usage and metrics information for all subscribed services available in Admin Control Panel
- Deployed with Tier-1 Cloud Infrastructure Provider in Europe
Outcomes
- One Login - One Bill - One Service Desk for ordering services from different private and public cloud providers
- Improved Customer Experience
- Personalization specific to Enterprise customer needs
- Intuitive Dashboards
- Automated Order Fulfilment
- Automated Service Management
- Increased Customer Satisfaction and Customer Retention
