BACK TO WORKS

Enterprise Digital Platform for Member Registration for a Global Retailer

Industry

Retail & e-Commerce

Services

Product Innovation & Engineering , Digital Experience

Overview

 

The customer entered India as one of the Leading Wholesale Player and operates 20+ wholesale stores and 3 fulfilment centers. These stores span over an area of 50,000 square feet offering more than 5,000 SKUs across multiple product categories.

enterprise-digital-platform-for-member-registration-overview

​​​​​​

The Challenge

Digitize the current process of members onboarding, minimizing the errors and risks associated with the manual process by

 

enterprise-digital-platform-casestudy-icon1

Reducing human errors in the paper-based registration

enterprise-digital-platform-casestudy-icon2

Delivering a single version of truth about customer/member data

enterprise-digital-platform-casestudy-icon3

Reducing the cycle time of on-boarding a member from days to minutes

Outcomes

 

 

  • Membership automation enabled members to purchase from Stores, both online and offline, and fulfilment centers thus providing them seamless experience
  • Simplified mobile user experience helping BDAs to capture the application details and the required documents on the fly
enterprise-digital-platform-for-member-registration-benefits